Which activity is important for a broker when managing a claim?

Advising the client on their rights and obligations is a crucial activity for a broker when managing a claim. This ensures that the client understands the terms of their policy, what is covered, and what processes must be followed in the event of a claim. A broker serves as an advocate for the client during the claims process, helping them navigate the complexities of their insurance policy and ensuring they are aware of any documentation required or procedural steps they must take to facilitate the claim resolution.

The other activities listed do not adequately address the immediate needs of a client who is managing a claim. Collecting premiums is an essential function for a broker but does not directly pertain to the claims process. Creating new insurance products is more related to product development and marketing rather than claims management. Similarly, reviewing past claims experience can provide valuable insights for a broker and their agency but does not actively assist a client in the current claims situation.