What is one way brokers can ensure service excellence?

Brokers can ensure service excellence by consistently fulfilling their commitments within agreed deadlines. Meeting deadlines shows reliability and builds trust, which is essential for maintaining strong relationships with clients. When brokers deliver on what they promise, clients feel valued and secure, leading to greater satisfaction and loyalty.

While providing discounts on services might be appealing, it does not necessarily translate to excellence in service delivery. Instead, it could undermine the perceived value of the services offered. Reducing communication with clients can lead to misunderstandings and a lack of support, which negatively impacts service quality. Similarly, adhering strictly to office hours might limit responsiveness and accessibility, which are important aspects of excellent service in a client-focused industry.