In the context of insurance broking, what does "conduct regulation" refer to?

Conduct regulation in the context of insurance broking pertains to the standards and guidelines that dictate how brokers interact with clients. This encompasses the responsibilities brokers have to ensure fair treatment, transparency, and ethical conduct. Such regulations aim to protect consumers by ensuring that brokers provide clear information, offer suitable products, and act in the best interests of their clients. By focusing on the conduct of brokers, these regulations help build trust and integrity within the insurance market, ensuring that clients are treated fairly throughout their insurance journey.

The other options focus on different aspects of the insurance industry: pricing of premiums involves financial regulation, monitoring claims processes relates to operational oversight, and regulating insurer profitability is about financial performance. While each of these areas is important, they do not capture the essence of conduct regulation as it specifically pertains to the broker-client relationship.